Main Factors Likely to Underlie the Communication Issue – Management Assignment Help

Assignment Task

 

BACKGROUND SCENARIO: You work for an organization who employs [YOUR SPECIFIC PROFESSION]. Your organization could be a private practice, a school, a government health district, a non-government organization, or business.  In a review of the performance of the organization, ‘communication’ (verbal, non-verbal, and written) was identified as an area needing improvement, including communication within teams, communication with clients/patients/students, and communication with the general public. Poor communication has resulted in several poor client/patient/student outcomes. As part of the performance review, several concerns related to communication were identified, and have been divided into two areas, as noted in the table below.

Communication issues within the organization
(select any ONE of the following) Communication issues with clients/patients/students/consumers* and the general public.
(select any ONE of the following)
Meetings: Negative attitudes of staff and unresolved conflicts during team meetings.
Meetings: Less experienced staff not confident to speak up in meetings and voice concerns about risks to patient/client/student safety that they have identified.
Staff feeling disheartened and frustrated that team members are not referring on clients/patients appropriate for their particular profession.
Some staff are unclear about who is responsible for particular tasks, and who is responsible for particular clients/patients/students, assuming someone else is responsible.
Extensive delays and errors in paperwork such as client/patient reports and progress notes, leading to frustration among team members about poor communication about patients/clients/students.

Issues relevant to students from all disciplines
People from culturally and linguistically diverse backgrounds have been dissatisfied with the service because of concerns that they’re not understood and that their culture is not respected.

Approximately 20% of clients/patients are often failing to attend their appointments or turning up late for a 30-minute appointment.
Complaints that the quality of telehealth appointments has been poor, and communication during these appointments has been challenging.
Patients/clients/students with communication impairments reporting that staff have dismissed, ignored, or misunderstood their concerns.
Clients/patients/consumers not following through with a prescribed program because of concerns about how the program was communicated (e.g., the program was reported to be either too difficult to follow, too difficult to remember, too complicated for the client/patient/consumer, or seemed inappropriate for their age.)
Poor and unfriendly signage, and information clutter around and within the organization, making patients/clients/students frustrated and often needing to ask for information, help to find staff, and find specific venues. 
Information on the organization’s website and social media platforms are out-of-date, misleading, difficulty to navigate, and don’t provide adequate information about the professionals involved in the organization, and services offered.
Issues particularly relevant to allied health, health services, and HP students
Three allegations of poor communication between health professionals and patients/clients/ have been associated with serious adverse outcomes.
A patient complained that the treatment provided did not meet their expectation, because the staff member claimed to be able to treat a particular health condition but that the treatment didn’t work. (In defense, the staff member noted not promising to cure the condition but to improve the patient’s quality of life.)
Patient-reported experience measures (PREMS) for the organization have been below-average in the domain of interpersonal communication.
Issues particularly relevant to PDHPE students
Parents have reported concerns that communication with parents during parent-teacher interviews, phone calls, and emails to be unclear and not consistent with what students have reported.
Families of children with intellectual disabilities have complained that their children are being left out during the new IPLAY program at the school, because the children are having difficulty following instructions. 
Parents of young elite athletes have complained about changes to a training regime; the young athletes do not feel heard about how they would like train.
 
 Write an evidence-based brief addressing TWO communication issues listed in the above able. Of the TWO, you need to select ONE issue within the organization, and ONE issue with patients/clients/students/consumers that use your organization. Your brief for each communication issue needs to address:
What are the main factors likely to underlie the communication issue?
What are the consequences if the communication issue is not addressed? 
Proposed solution to address the communication issue