Documenting and Improving a Home Building Process – Management Assignment Help

Assignment Task


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After the completion of the as-is process modelling (in Assignment 1), your Consulting Team (three members) has been asked to conduct a targeted process analysis and improvement project for the end-to-end home building process of Custom-Built Kit Homes (CKH). One of the key business goals set by the CKH management team is to exceed customer expectations during every phase of a home build project. This means that the core end-to-end process for home building should be efficient, timely, customer focused and have minimal duplication of effort, while at the same time mitigating its risk exposure. It is expected that your project will contribute towards this goal.

Your team has been asked to produce a short report (at most 30 pages), which documents the completion of the following tasks:

Task 1: 

Analysis of the current process. Specifically, the CKH management team is interested in:

a) The identification and analysis of all process waste, using a variety of qualitative and quantitative techniques;

b) The development of a comprehensive register of issues in the current process, including their root causes; and

c) A discussion on their impact on the overall efficiency of the process. 

Your findings should be supported by a detailed analysis through the application of appropriate analytical techniques. Note: given the amount of data available, it would be difficult to conduct meaningful queueing analysis and simulation. Hence, you are NOT required to perform these two analysis techniques. 

Task 2: 

Improvement of the current process. Specifically, your consulting team is expected to identify a set of different process changes which can benefit the process, including:

a) A variety of improvement ideas that focus on enhancement techniques
b) At least one improvement idea (for part/all of the process) which has been derived from existing practice.
c) At least one improvement idea (for part/all of the process) which exploits an existing resource that is currently underutilised.

For each new idea presented, you are expected to:

Classify the idea as begin achievable in the short term (next 3-6 months) or in the long term (next 0.5-3 years).
Explain the qualitative and quantitative benefits of the idea, when implemented.
Assess the feasibility of your improvement recommendation.

Finally, assuming all of your recommended improvement ideas are accepted by the CKH management team, prepare a multi-level to-be model, derived from your as-is model, that encapsulates all of your improvements. Your model should be consistent with the modelling hierarchy agreed to by the CKH management team:

You should show the Level 1, Level 2 and Level 3 models for the end-to-end process, including the control-flow, data and resource perspectives.
You should also include any additional modelling which you think is necessary to highlight the major improvements made to the process.
Furthermore, the model should make clear where changes have occurred (for instance, link model parts to discussion and explanations of ideas and/or issues using text annotations). 

Task 3: 

Write a personal reflection, that:

Explains your role within the team and what your contributions were to the assignment and to your team (i.e. what parts of the assignment did you complete, what parts did you review/provide feedback on)
Describes what you did to ensure that you worked efficiently individually and with your team to create a cohesive report
Evaluates how efficiently the team worked together to complete the report
Explains each team member’s role in the team, how they worked with each other and what they contributed to the team.

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