Assignment Task
Task
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Assessment InformationCompetency Being AssessedThis Assessment Kit has been aligned against the following unit of competency from the Business Services Training Package:
BSBOPS601 Develop and implement business plans
Establish business plan
Implement business plan
Respond to performance data
For a full view of this unit of competency please visit:
Assessment ProcessThe assessment is designed to help you gather evidence of your competence against the requirements of the unit of competency (as outlined above) while applying your learning in the workplace. Your evidence may take a variety of forms and must be:
Authentic – your own work
Valid – related to the competency
Sufficient – appropriate quantity and quality
Current – recent proof of your skills and knowledge
When should I submit this assessment?
For the recommended timeframe for completing your assessment please refer to your training plan provided to you by student support.
Use this assessment kit to complete your responses to the assessment, attaching additional evidence and documentation as appropriate. Please ensure all additional documents are clearly labelled so that your assessor understands the relevance to specific parts of the assessment.
Assessment Submission and Feedback
Submit your assessment online via myAIM. Once submitted, your assessment will be assessed, and feedback returned to you via myAIM. It is advisable to keep a copy of your work.
Upon completion of all the assessment requirements you will receive an overall assessment of ‘Competent’ or ‘Not Yet Competent’ for the unit of competency. If further work is required to achieve an assessment of ‘Competent’, you will be given one (1) opportunity to resubmit your work.
Upon successful completion and being deemed competent, you will be eligible for a Statement of Attainment. If you are enrolled in a full qualification, you will be issued with a Certificate and Transcript upon successful completion of all of your units.
Video evidence
You may be required to submit video evidence for part of this assessment. Ideally you will upload your video evidence to YouTube (as an unlisted link) and supply the link to your assessor. Instructions for this process are located in Annexure 1.
Seek consent from any participants that are involved (that are not other learners) and ensure they are aware of the purpose of the video, i.e., to assess your competence in a task. The consent form template is available in Annexure 2.
Technical tools for completing this assessment
To complete this assessment, you need access to:
A computer with internet access.
Word processing and spreadsheet software, plus other relevant programs to develop documentation as required.
You may also need a smart phone or other audio/video recording device.
Progress Checklist
Complete? Item
Read and ensure you understand the AIM Student Handbook. Particularly in terms of your rights and responsibilities. Access the Student Handbook on the AIM website.
Read the assessment information, particularly the competency being assessed
Complete the cover sheet
Plan your leader/manager support communications
Answer the knowledge questions within this assessment kit
Complete the tasks within this assessment kit
Compile your complete submission, ensuring that all additional documents and attachments are appropriately labelled. Also ensure any media submissions such as video and audio are prepared.
Save this assessment document with the following name:
Surname_firstname_AK_BSBOPS601
Save additional documents with the following name:
Surname_firstname_AK_BSBOPS601_tasknumber_documenttype
For example:
Smith_Jane_AK_BSBOPS601_Task2.2.a_report
Submit your assessment on myAIMAssessment CoversheetUnit of competency:
BSBOPS601 Develop and implement business plans
Name: Email:
Your Postal Address:
Telephone: Mobile:
Organisation:
A brief description of your organisation: A brief description of your team/department:
A brief description of your role:
Declaration:
I have read and understand the information contained within the Student HandbookAll responses and evidence submitted here are my own work and contain no material written by another person, except where due reference is made
I understand that the Australian Institute of Management Education and Training will retain information relating to my assessment and not disclose it to third parties without my permission, with the exception of my employer on request (where my employer is financing my course) and AIM service providers (such as my assessor) acting in confidence on my behalf.
This declaration can be signed electronically by Participants (your name typed in full).
Participant Signature: Date:
Leader/Manager Support and CommunicationHaving the support of your leader/manager will assist you in completing your assessment and applying your learning back into the workplace.
Communication with your Leader/Manager Participant Comment Leader/Manager Comment
Review your experience of the training Discuss the assessment requirements and its applicability to the workplace Identify the resources and support needed to complete the assessment Agree a plan of action for successful completion within the timeframes Discuss your satisfaction with the training and assessment process Participant
Name: Date: Leader/Manager
Name: Date:
Assessment RequirementsIntroductionThe assessment tasks for BSBOPS601 Develop and implement business plans are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Assessment for this unitBSBOPS601 Develop and implement business plans describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project portfolio– You must work through a range of activities and complete a project portfolio.
Assessment Task 1: Knowledge questionsInformation for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
Comply with the provided due date for your assessment (if you are unsure, please confirm with your assessor)
Answer all questions completely and correctly
Submit work which is original and, where necessary, properly referenced
Submit a completed cover sheet with your work
Avoid sharing your answers with other students.
Provide answers to all the questions below:
Outline the key steps involved in developing a business plan.(100 to 250 words)
Explain at least two processes that can be used to monitor a business plan.(100 to 200 words)
Outline the purpose of a SWOT analysis in a business planning process.(100 to 200 words)
Describe the relationship between performance objectives and key performance indicators in a business plan.(80 to 150 words)
Explain why it is important for a business to use a range of performance measures within its business plan.(80 to 150 words)
Describe what customer needs are. Then explain why they should be considered when developing a business plan.(80 to 150 words)
Explain what budgeting and other financial information should be considered when undertaking business planning.(100 to 200 words)
Outline key stakeholders who may be involved in business planning.(80 to 150 words)
Explain at least 5 pieces of information that can be obtained from pre-existing strategic, business, and operational plans which can inform the writing a new business plan.(100 to 200 words)
Describe at least three permits or licences that may be required to initiate a new business activity. (100 to 200 words)
Assessment Task 1: Checklist
Assessor to complete:
Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No Outline the key steps involved in developing a business plan. Explain at least two processes that can be used to monitor a business plan. Outline the purpose of a SWOT analysis in a business planning process. Describe the relationship between performance objectives and key performance indicators in a business plan. Explain why it is important for a business to use a range of performance measures within its business plan. Describe what customer needs are. Then explain why they should be considered when developing a business plan. Explain what budgeting and other financial information should be considered when undertaking business planning. Outline key stakeholders who may be involved in business planning. Explain at least 5 pieces of information that can be obtained from pre-existing strategic, business, and operational plans which can inform the writing a new business plan. Describe at least three permits or licences that may be required to initiate a new business activity. Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date:
Assessment Task 2: Project PortfolioInformation for studentsIn this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
A suitable place to complete activities that replicates a business environment including a meeting space, computer, and internet access
Your learning resources and other information for reference
The Project Portfolio template found within this Assessment kit – See Annexure 3The Simulation Pack (if you need a case study) or your own business details
Ensure that you:
Comply with the due date for assessment provided by your assessor
Adhere with AIM’s submission guidelines
Answer all questions completely and correctly
Submit work which is original and, where necessary, properly referenced
Submit a completed cover sheet with your work
Avoid sharing your answers with other students.
Assessment ActivitiesComplete the following activities:
Carefully read the following:
This project requires you to develop and implement a business plan. As part of the assessment, you will:
Analyse and research the aspects of your business relevant to the business plan
Write a business plan
implement the business plan
Monitor, evaluate and respond to performance relating to the business plan
Please note that to complete this assessment, you must assume a senior role in your chosen business that contributes towards the effective functioning and success of the business.
This project can be based on:
Option 1 – you may use the case study business provided in the Case Study Simulation Pack OR
Option 2 – you may base this on your own business, or a business you are currently working for or are familiar with. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
If you are using your own business:
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this must include at least one pre-existing strategic plan, business plan or operational plan.
You will also need information to monitor and evaluate your business plan and the related performance. Take a look at the requirements in Section 3 of your Project Portfolio for more information.
If you are using the case study:
The information required to complete this assessment is contained in the Case Study Simulation Pack.
You will need to communicate with stakeholders who are associated with creating your business plan. Your communication may be either directly with actual staff members or family and friends can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g., face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio (See Annexure 3). The steps you need to take are outlined below.
Prepare
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information.
If you are using your own business:
Have your business, and its supporting documentation and evaluation data, approved by your assessor
If you are using the case study:
Read the information provided in the Case Study Simulation Pack.
Then read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Plan for your business plan
Complete Section 1 of your Project Portfolio. To do this, you need to:
Describe the legislative and regulatory requirements relevant to developing your business plan
Describe the organisational requirements relevant to developing your business plan, including:
Pre-existing strategic, business, and operational plans
Existing business vision, mission, values, objectives, goals, financial targets, management arrangements and marketing strategies
Research the market requirements for the business’ products/services/programs. Make sure you include quantitative information in your research.
Research information relevant to the competitors of the business and your business plan. Make sure you include at least one competitor and include quantitative information in your research.
Research other industry-related information
Analyse the business. When doing so, consider the research you’ve completed on the business’s vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches.
You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
NOTE: You will use the work done in this section of the Portfolio to meet with stakeholders, discuss key aspects of your business and develop a business plan.
Develop your business plan
You are to meet with at least two stakeholders to develop performance objectives and measures for key aspects of your business. These aspects must include productivity and performance targets for at least three key result areas.
Before meeting with the stakeholders, complete the relevant section in Section 2 of your Project Portfolio to prepare for the meeting.
As part of the meeting, you are required to demonstrate your ability to:
Lead a team
Facilitate group interaction
Influence the direction of the outcomes of the meeting
Present information and seek advice. Ensure you use appropriate language, listen to the views of others and also ask questions to clarify and confirm your understanding.
Your meeting should take about 20 minutes. This meeting may take place with actual people who work for or are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
You will need to create a video recording of this meeting. See Annexure 1 for how to create and submit a video. Video length should not be greater than 25 minutes. Attach proof of the meeting to Section 2 of your Project Portfolio.
At this meeting, take a leadership role and use language and structure appropriate to the context and audience. The Observation Checklist provided within Annexure 4 of this assessment kit will be used by your Assessor when reviewing your meetings.
After you have held your meeting, continue completing Section 2 of your Project Portfolio.
To complete Section 2 of your Project Portfolio, you need to:
Develop performance objectives and measures for your business plan. Make sure you include at least one financial indicator, such as revenue.
Identify any licence or permit requirements to be included in your business plan.
Describe your proposed marketing strategy.
Identify financial, human, and physical resource requirements for your business plan. Ensure you include at least one resource for each category.
Use the work done in this step to develop a written business plan that includes:
A description of the business
Products and services
Financial, physical, and human resources requirements
Marketing strategy
Financial indicators
Productivity and performance targets for key result areas.
You must use appropriate business language and terminology in your business plan.
You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.
NOTE: You will use the work done in this section of the Project Portfolio to implement, monitor, and evaluate your business plan and its related performance.
Implement, monitor, and evaluate your business plan
You are to prepare to communicate your business plan to all relevant stakeholders. Complete the first question in Section 3 of your Project Portfolio to prepare for the communication.
Also read the second question before communicating your business plan as you may choose to incorporate the confirmation of skilled labour in this step.
When you are ready, communicate your business plan to all stakeholders.
Note: You may communicate in any appropriate manner as long as it meets the requirements in the project portfolio and adheres to any organisational policies and procedures. You may need to communicate in different ways to different stakeholders. For example, a face-to-face presentation may be required to present the business plan to the executive team, and a promotional recorded video may be used to communicate the plan to other office employees.
Continue completing Section 3 of your Project Portfolio. To do this:
Confirm that skilled labour is available to implement the plan
Note: Confirmation can take place in any appropriate format as long as it adheres to relevant organisational policies and procedures. Confirmation may be in a format such as a draft email to Human Resources or other managers confirming employee availability, or a screenshot of a project plan showing skilled labour availability.
Assume a period of time has passed.
If you are using your own business:
make sure you have data available to review and evaluate your business plan and related performance. At least one staff member should show signs of underperformance.
If you are using the case study:
Relevant information is provided in the Case Study Simulation Pack.
Continue completing Section 3 of your Project Portfolio. To do this, you need to:
Test one performance measurement system associated with your business plan (you have already identified ways to monitor performance objectives in Section 2 of your Project Portfolio).
Report failures (system, product and/or services) and variances to your business plan as they occur (make sure your proof shows that you’ve responded promptly (e.g. dated email etc., updated business plan).
Refine performance measurement systems (if required).
Evaluate the legislative compliance of your business.
Evaluate the key aspects of your business against the planned objectives. If you are using the case study, assume this evaluation takes place three months after the business plan has been communicated to the directors.
Refine performance indicators, if required.
Coach underperforming staff. You must do this for at least one staff member.
Establish an ongoing review process for the underperforming staff member.
Use the work you’ve done in this step to write a report on the outcomes of your business plan, including:
Performance of key aspects and objectives of the business.
Strengths and weaknesses of your business plan.
NOTE: Match the style of your writing to the purpose and audience.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Assessment Task 2: Checklist
Assessor to complete:
Student’s name:
Did the student: Completed successfully? Comments
Yes No Provide an overview of their selected busines:
Provide the name of the business?
Describe the main products, services, or programs of the business? Describe the legislative and regulatory requirements relevant to developing their business plan. For each one, address the following questions:
What is the legislation/regulatory requirements called?
How are the legislation/regulatory requirements relevant to the business?
How are the legislation/regulatory requirements relevant to their role in the business? Describe the organisational requirements relevant to developing their business plan. Ensure they address the following questions:
Are there any pre-existing strategic, business and operational plans?
What is the business’s vision?
What is the business’s mission?
What are the business’s values?
What are the objectives and goals of the business?
What are the financial targets of the business?
What are the management arrangements and/or organisational structure of the business? May use a diagram and/or words to answer.
What is the business’ current marketing strategies?
If they are using their own business, attach proof of the existing plans and organisational requirements to this section of their portfolio? Research the market requirements for the business’s products, services and/or programs. Make sure they include quantitative information in their answer and address the questions below:
What does the market want?
What is an acceptable price point?
What are the quality expectations?
Are there opportunities for different quality/price point options?
What are other market requirements?
Attach proof of their research and information sources to this section of their portfolio. Research information relevant to the competitors of the business and their business plan. In doing so, make sure they include at least two competitors and include quantitative information. Also ensure they address the questions below:
Who are the business’s competitors?
What are the business models/approaches of the competitors?
What is the competitors’ market position and brand awareness?
What are the geographic locations of the competitors?
What is the pricing of the competitors?
What are the competitors’ sales channels?
Attach proof of their research and information sources to this section of their portfolio. Research other industry-related information. In doing so, address the questions below:
What are industry trends relevant to the business?
What are marketing trends relevant to the business?
Attach proof of their research and information sources to this section of their portfolio. Analyse the business. When doing so, consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches of the business. Also address the questions below:
What are the strengths of the business?
What are the weaknesses of the business?
Are there any opportunities for improvement?
What are the existing or future threats to the business? Plan to meet with relevant stakeholders. Do so by answering the following questions:
Who will you meet with?
What will you discuss?
How will you demonstrate your ability to:Lead others?
Facilitate group interaction?
Influence the direction of the outcomes?
Present information/seek advice List the link to the video recording of your meeting with stakeholders Develop performance objectives and measures for their business plan:
What are the key result areas? Ensure they describe at least three different areas.
What are the productivity and performance targets? Ensure they include at least one financial indicator such as revenue.
How will they be measured and monitored?
Identify any licence or permit requirements to be included in their business plan. Describe their proposed marketing strategy. Identify financial, human, and physical resource requirements for their business plan:
What financial resources are required to achieve the performance objectives?
What human resources are required to ensure the success of the business?
What other physical resources are necessary for their business plan to succeed? Use the work done in this section to develop a formal written business plan. Make sure their business plan uses appropriate business language and terminology. Ensure it includes:
A description of the business
Products/services/programs
Performance objectives and measures (including financial indicators)
Financial, physical, and human resource requirements
Regulatory requirements
Marketing strategy
Productivity and performance targets for key result areas
Attach their business plan to this section of their portfolio. Plan to communicate their business plan to all relevant stakeholders. Prepare by answering the following questions:
Who will you communicate to?
How will you communicate, for example through a face-to-face at a team meeting, email summary, or poster? Communicate their business plan to all relevant stakeholders. Confirm that skilled labour is available to implement the business plan. Ensure they address the following questions:
What skilled labour is required?
What skilled labour is already available?
What skilled labour must still be recruited?
Attach proof of their confirmation to this section of their portfolio. Test the performance measurement systems associated with their business plan:
What systems are in place to test performance?
Choose one performance measurement system and test it. Report failures, such as those relating to systems, products, or services, as well as variances to their business plan as they occur, addressing the following questions:
Who will you report to?
How will you report the failures?
Attach proof of how they’ve reported the failures or variances to this section of their portfolio.
Refine performance measurement systems, as required.
If relevant, attach proof of how they’ve refined the system to this section of their portfolio. Evaluate the legislative compliance of the business. Make sure you address the following questions:
Have the business activities and their own actions complied with legislative requirements? If yes, how have they done so? Evaluate the key aspects of the business against the planned objectives:
How has the performance in key aspects of the business, identified in Section 2 of their Project Portfolio, compared to the objectives planned in their business plan? Refine performance indicators, if required:
Are the performance indicators, as identified in Section 2 of their Project Portfolio, realistic and accurate?
How are they refining these, if necessary? Evaluate staff performance, addressing the following questions:
Are there any underperforming staff members?
How are they underperforming? Coach at least one underperforming staff member:
Describe who they will coach and how.
Attach proof of a coaching session to this section of their Project Portfolio. Establish ongoing review processes for the underperforming staff member.
Attach proof to this section of their portfolio. Report on the outcomes of their business plan, addressing the questions below:
Who will you report to?
Report on key aspects and objectives of the business.
What are the strengths and weaknesses of your business plan? Task outcome: Satisfactory Not satisfactory
Assessor signature: Assessor name: Date: AnnexuresAnnexure 1 – Instructions for uploading an unlisted video to YouTube.
Set up a YouTube or Google Account
Watch this “How to” video
Upload your video presentation directly to YouTube
Select the video to be “unlisted” in YouTube
Provide the URL link to the video in your submission.
Annexure 2 – Consent Form0-12509500
Australian Institute of Management Education and Training Consent for Recording Form
I understand that (Insert student name) ___________________________________________
is in the process of obtaining a (insert qualification or course) __________________________________________________________________________
with the Australian Institute of Management Education and Training (AIMET).
As part of the assessment, students are required to show evidence of competence in various areas using video, audio and photo recordings. The primary focus of this activity is on the individual student and their actions; however, I understand I may also appear in the recordings submitted as evidence by the student.
I agree to these recordings being solely used for the purpose of assessment and will only be viewed by the student, their assessor and, if necessary, an assessment review panel or equivalent.
I understand that:
Any personal information will be treated in accordance with the Privacy Act 1998.
Recordings will be kept for a minimum of 6 months and may be uploaded privately to YouTube so that the student can share it with their assessor. This video will not be able to be viewed by the public.
All workplace information will be treated as commercial-in-confidence.
90170143510I (insert your name) ________________________________consent to be recorded in the way explained above.
Signature: _____________________________________________
Date: _________________________________________________
0I (insert your name) ________________________________consent to be recorded in the way explained above.
Signature: _____________________________________________
Date: _________________________________________________
Annexure 3 – Project portfolio(If you are using the case study, please refer to the Case Study Simulation Pack)
Section 1: Plan to develop a business plan
Provide an overview of your selected business:
What is the name of the business?
What are the main products, services, or programs of the business?
(80-160 words)
Your response for 1 here: (Expand this box as you type)
Describe the legislative and regulatory requirements relevant to developing your business plan. For each one, address the following questions:
What is the legislation/regulatory requirements called?
How are the legislation/regulatory requirements relevant to the business?
How are the legislation/regulatory requirements relevant to your role in the business?
(100-200 words)
Your response for 2 here: (Expand this box as you type)
Describe the organisational requirements relevant to developing your business plan. Ensure you address the following questions:
Are there any pre-existing strategic, business and operational plans?
What is the business’s vision?
What is the business’s mission?
What are the business’s values?
What are the objectives and goals of the business?
What are the financial targets of the business?
What are the management arrangements and/or organisational structure of the business? You may use a diagram and/or words to answer.
What is the business’ current marketing strategies?
NOTE: If you are using your own business, attach proof of the existing plans and organisational requirements to this section of your portfolio.
(200-400 words)
Your response for 3 here: (Expand this box as you type)
Research the market requirements for the business’s products, services and/or programs. Make sure you include quantitative information in your answer and address the questions below:
What does the market want?
What is an acceptable price point?
What are the quality expectations?
Are there opportunities for different quality/price point options?
What are other market requirements?
NOTE: Attach proof of your research and information sources to this section of your portfolio. This could be in the form of websites references, surveys etc.
(150-300 words)
Your response for 4 here: (Expand this box as you type)
Research information relevant to the competitors of the business and your business plan. In doing so, make sure you include at least two competitors and include quantitative information. Also ensure you address the questions below:
Who are the business’s competitors?
What are the business models/approaches of the competitors?
What is the competitors’ market position and brand awareness?
What are the geographic locations of the competitors?
What is the pricing of the competitors?
What are the competitors’ sales channels?
NOTE: Attach proof of your research and information sources to this section of your portfolio.
(200-400 words)
Your response for 5 here: (Expand this box as you type)
Research other industry-related information. In doing so, address the questions below:
What are industry trends relevant to the business?
What are marketing trends relevant to the business?
NOTE: Attach proof of your research and information sources to this section of your portfolio.
(150-300 words)
Your response for 6 here: (Expand this box as you type)
Analyse the business. When doing so, consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches of the business. Also address the questions below:
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