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Case study:
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Get Help Now!You are employed by the HOPE organisation as a community support worker. You have been asked to develop a program for the local community to support homeless people with comorbidities who require referral to other agencies.
Hope is an organisation that will be supporting the needs of the community through holistic approaches. This will mean not just looking at the one aspect of the issue but an overall view so that all areas can be addressed, and a plan put in place to help better the lives of those in need.
Services and programs that will be sustained by HOPE will support people such as those experiencing homelessness or vulnerable to homelessness and engage with other support services to support their needs. This will include being able to support the client through accessing other services both internal and external referrals.
Programs and services will allow for the client to access basic amenities such as hot showers, laundry facilities, meals, and temporary places to sleep until more stable accommodation can be found. Group therapies and counselling can be provided for the clients to address their concerns. Group therapy can also help clients develop social and emotional strategies to address the crisis that they are facing in their lives.
The proposal is to build a community hub that not only supports those in the community that are experiencing homelessness or at risk of homelessness. It also aims to give the students in this industry the opportunity to volunteer and contribute to their professional development through required placement. This may provide them the very opportunity that they need to complete their diplomas and gain valuable industry experience.
Clients will be able to access the services of the community hub especially when they are dealing with a crisis or finding it hard to deal with the challenges that they are facing.
The idea is to have a place that anyone dealing with challenging issues particularly homelessness and lacking in support can turn to the organisation to receive ongoing support whether it is short or long term. Homelessness does not discriminate.
As the community support worker, you are asked to develop a program for referrals and support people experiencing comorbidities and homelessness. This program consists of a space that people can walk in and ask for support for their issues that they are experiencing without an appointment including phone calls, texts, and emails. This program has an intake process and a referral process.
Question 1 A.
Develop an implementation plan for the program. Using the following tasks to structure your response.Create a list of the outcomes that are require.
Question 1 B.
Determine what actions need to happen for the outcomes to be achieved (50-80 words).
Question 1 C.
Establish roles and accountabilities. Include in your answer any legal and ethical considerations that would need to be addressed (170-220 words).
Question 1 D.
Create strategies for client participation and engagement about the program service delivery (100-130 words).
Question 1 E.
Develop a networking list to be able to consult and collaborate with other organisations to address the complex need of the individuals and client groups using the program. The following needs must be addressed: mental health services; substance misuse support; accommodation; cultural; and counselling. Include:
a. Examples of organisations that you might refer the client to in your local area
b. The weblink or contact details each of the examples you provide
Question 1 F.
Create a timeline. Outline the times and hours the program will be operating under and why was the days and hours of operation were chosen (40-65 words).
Question 1 G.
Create a resource list. Include all resources needed for this program. For example, funding, staff time, space needs, supplies, technology, and equipment.
Case study 2:
You are employed by the HOPE organisation as a community support worker. You have been asked to develop a program for the local community to support homeless people with comorbidities who require referral to other agencies.
Hope is an organisation that will be supporting the needs of the community through holistic approaches. This will mean not just looking at the one aspect of the issue but an overall view so that all areas can be addressed, and a plan put in place to help better the lives of those in need.
Services and programs that will be sustained by HOPE will support people such as those experiencing homelessness or vulnerable to homelessness and engage with other support services to support their needs. This will include being able to support the client through accessing other services both internal and external referrals.
Programs and services will allow for the client to access basic amenities such as hot showers, laundry facilities, meals, and temporary places to sleep until more stable accommodation can be found. Group therapies and counselling can be provided for the clients to address their concerns. Group therapy can also help clients develop social and emotional strategies to address the crisis that they are facing in their lives.
The proposal is to build a community hub that not only supports those in the community that are experiencing homelessness or at risk of homelessness. It also aims to give the students in this industry the opportunity to volunteer and contribute to their professional development through required placement. This may provide them the very opportunity that they need to complete their diplomas and gain valuable industry experience.
Clients will be able to access the services of the community hub especially when they are dealing with a crisis or finding it hard to deal with the challenges that they are facing.
The idea is to have a place that anyone dealing with challenging issues particularly homelessness and lacking in support can turn to the organisation to receive ongoing support whether it is short or long term. Homelessness does not discriminate.
As the community support worker, you are asked to develop a program for referrals and support people experiencing comorbidities and homelessness. This program consists of a space that people can walk in and ask for support for their issues that they are experiencing without an appointment including phone calls, texts, and emails. This program has an intake process and a referral process.
You must include all the following information and recommendations.
Question 2 A.
How will you interact and consult with people accessing the service to monitor and address changing needs (50-80 words)?
Question 2 B.
How will you evaluate the program regarding the broader organisation context? How might the program impact on general service delivery (50-100 words)?
Question 2 C.
How will you assess the capacity of the program to meet the objectives and expected outcomes (50-100 words)?
Question 2 D.
What methods of feedback are going to be used to evaluate the programs efficiency
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