Assignment Task
Community Services
- This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
- The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
- Pre-requisites Not Applicable
- What do I need to do to be deemed competent? To be deemed competent in this unit you must be able to provide evidence that you can:
- Identify imminent crisis situations
- Address immediate safety concerns
- Provide referral for crisis intervention support
- Care for self
- There must be evidence that the candidate has:
- been involved in crisis intervention activities on at least 3 occasions
- This unit is ungraded. Your final result will be recorded as competency achieved (AC) or competency not achieved (NC)You will be given an outline of assessment tasks and due dates for each assessment event.
- Each assessment task/event will be marked as Satisfactory or Unsatisfactory.You must gain a satisfactory result for each assessment task/event to achieve a result of AC (Competency Achieved) for this unit of competence.Assessment events and schedule Event Number/Name Method of Collecting Evidence Venue Assessment date or submission due date
- Assessment 1 of 2 Questions and case study x 1 25TH November 2021Assessment 2 of 2 Major activity – Case study x 2 2ND December 2021Assessment conditions and related information For information on the following, refer to your Course Assessment Guide (available from your teacher) and/or Every Learner’s Guide to Assessment in TAFE NSW, which is available from www.tafensw.edu.au/courses/assessment
- Absent or arriving late for assessment
- Assessment feedback
- Credit transfer
- Educational support services
- Extension of submission due date
- Reasonable adjustment
- Recognition of prior learning (RPL)
- Repeating a unit(s) of competency
- Re-sit or resubmitting an assessment event
- Review of an assessment outcome – appeal of an assessment decision
- Details Teacher Celia Clavero
- Course Coordinator Celia Clavero
- Campus Wetherill Park Section Community ServicesAssessment 1 Written Short Answer Questions and Case study x 1
- What types of situations might you come across during crisis support.Name the direct and indirect indicators that people are in crisis.
- How should you address issues of safety.
- Discuss the principles and practices of crisis.
- Discuss the importance of working legally and ethically, and examine the various statutes and provisions an employee should be aware of.
- Discuss the principles and practices of self-care and supervision, including the potential risks to self, associated with crisis support how to avoid the risks, and the need for supervision and debriefing.
- Case Study – read the case study below for Maggie and answer the questions that are listed after the case studyMaggie’s story
- Maggie is a 35 year old Aboriginal woman. Maggie is in a domestic violence relationship with her partner, Damon, since the birth of their child, Annie, 6 years ago. Last night Damon found out that Maggie had made a safety plan and he threatened to kill her and Annie. Maggie is terrified today and doesn’t know what to do and has come to see you for help.
- Maggie is a stay at home mother. She was an accounts manager prior to Annie’s birth. The family is struggling due to financial difficulties and alcohol use by both parents. Maggie also experiences low moods, anxiety, and lack of self-worth, and she tells you she feels that she is a bad mother and wife.
- Maggie excuses Damon’s violence and says that he is a “Good man” and “she makes him hit her”.
- Maggie was bought up with a father that used physical punishment to discipline her and she believes it is the only way to learn. Maggie also states that she relives her past every day with her husband, has vivid nightmares, and is unable to sleep.
- When talking to Maggie you notice that she lacks eye contact and cries. Maggie has not had contact with her family or culture in the past 6 years and feels disconnected. Maggie’s has set up her safety plan which includes leaving a bag at the neighbours.
- Questions for Case Study – Maggie
- How do you know that Maggie is in crisis?
- What are the immediate safety concerns?
- How would you address the immediate safety concerns?
- What are the legal and ethical considerations you need to be aware of? Discuss the impact and importance of mandatory reporting, confidentiality, disclosure and duty of care.
- What services would you refer to as part of the crisis intervention and explain why
- Assessment 2 – Individual response – Case studies x 2
- Case Studies – read the case studies below and answers the questions for each case study.
- Chris’s story (Case study 1)
- Chris is on his regular visit today and he has told you that he is thinking about ending his life because he is not coping anymore. He has previously told you he has a gun and bullets because he is a member of his local gun clubChris is 31 year old and has just returned from two tours of combat in Iraq. Chris is married to Stacey and they have three children – Ella 9, Robert 7 and Krystelle 2. Chris has been discharged from the armed forces and has been working in an office for the past 2 years.Chris has panic attacks. Chris has been meeting with you as he lacks motivation and often feels angry. You have been working with him on strategies to manage stress and anxiety. Chris cries constantly through the session and lacks eye contact, but is able to express his emotional distress of the situation, but tends to get frustrated and angry.
- Chris has stated to you that he has not attempted to commit suicide but he often thinks of it. He has felt very low and feels “life is not worth living like this”.Judith’s story (Case study 2)Judith is experiencing a lot of stress at work and believes everyone is out to hurt her and constantly has dramas with others. Judith in her meeting today has disclosed to you that she is not coping and is worried that she is going to be sacked. Yesterday afternoon she was a given a written warning about her performance. Judith is the sole income earner and behind in her rent. She is fearful that she will lose her job, her income and be evicted. She tells you that she feels like running away.Judith is a 31 year old, mother of 2 children Bessie 11 and Todd 10. Judith’s relationship with Bessie and Todd’s father, Jason, ended 9 years previously. He has no contact. Judith suffered severe post-natal depression after Todd was born. She received psychiatric care at the time but has not been on medication or seeing anyone for this for the past 7 years. She is worried that the depression is returning and that if it does she will not be able to go on.
- Questions for Case studies – answer the questions below for each case study.
- What are the signs of crisis for each client?
- What indicators of crisis are identified through direct and indirect communication with each client? Describe the communication knowledge and skills you would apply to each situation.
- What are the immediate safety concerns? Draft a plan that includes agreed first steps to access and use informal supports and professional help to address the safety concerns.
- What are the legal and ethical considerations you need to be aware of for each client?
- What services would you refer to as part of the crisis intervention and explain why for each client?
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