Assignment Task
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role.
This includes knowledge of:
organisation policies, procedures and resources relating to debriefing and crisis procedures
dispute resolution policies and procedures
legal and ethical considerations
debriefing techniques:
best practice interventions
crisis intervention
structured debriefing
internal and external referral sources
indicators of significant issues being experienced by the worker and ways to respond
impact of:
excessive stress
burn out
grief and loss
violent or threatening behaviour
stress management
internal and external support options and employee assistance programs
specific limitations of work role, responsibility and professional abilities
professional boundaries
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including workplace policies and procedures
modelling of industry operating conditions, including group facilitation
Additional reference material and research website
If you need to refer to a specific resource to complete your assessment task, we will identify the resource within the assessment task.
Reasonable Adjustments
Your Assessor may be able to make adjustments to your assessment based on special needs you may have or if you are a distance learning student. Please ask your Trainer if you feel that modifications to this assessment are required.
Student Handbook
Please refer to Alana Kaye’s Student Handbook for information regarding:
Educational and Student Support Services
Trainer Support
Assessment Strategy
Appeals, Complaints and Grievances Procedures
Role of the Trainer/Assessor
Your Trainer/Assessor will:
answer any questions you might have about the assessment
negotiate assessment activities if reasonable adjustment is required
inform you of any variations to the assessment which may be required if you have any special needs or if you are a distance-based learner
assess your competency by making judgements about the evidenced presented in line with the rules of evidence: validity, authenticity, currency and sufficiency
give you feedback on the outcomes of the assessment process
counsel you on the outcomes of the assessment including advising you of your right of appeal if you disagree with the assessment decision
help you address the work health and safety requirements of the assessment setting, if appropriate.
Instructions for students
In order to successfully meet the requirements of this unit you are required to undertake all assessment tasks. Each of these assessment tasks may have a series of activities or questions that you are required to complete.
In order to successfully meet the requirements of this unit you are required to undertake all assessment tasks. Each of these assessment tasks may have a series of activities or questions that you are required to complete.
Please note that at Diploma level it is expected that the questions will be answered in a manner that reflects significant understanding of the theory associated with the unit of competency. You are required to elaborate upon the answer sufficiently articulating your understating of the underpinning knowledge required for this unit of competency.
As a guide – each question will generally require 1 – 2 paragraphs to effectively address requirements. In some cases, this may be more. If you, in the course of answering a question, rely upon a text, document, webpage or other source of information, you must make reference to where this information came from.
Submitting your Assessment and Due DatesYour Trainer will advise you of the due date for each assessment. Please submit your assessment by the due date. The process for submitting assessments is provided on the assignment coversheet on page 1 of this document.
Feedback on your AssessmentYour Trainer will mark your assessment within 2 weeks of submission. Your Trainer will provide you with feedback about your assessment. Your result for each assessment task will either be:
Satisfactory – you have successfully met the assessment task requirements, OR
Not Satisfactory – you are not yet satisfactory.
If your result is ‘Not Satisfactory’ you will be given an opportunity to improve your assessment. Your Trainer will inform you of the skill or knowledge gaps in your assessment. You will need to resubmit your assessment with the corrections or redo the practical exercise until you achieve the ‘Satisfactory’ result. Any student who plagiarises or cheats will be given a ‘Not Satisfactory’ result and will be required to resubmit their assessment again and may also be required to answer verbal questions.
Once you have completed both the Student Assessment Workbook and any other assessment requirements for this unit, your results will be either:
Competency Achieved – you passed OR
Not Yet Competent.
SECTION TWO: TOPICS COVERED
This unit describes the skills and knowledge required to monitor and support workers. This This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
SECTION THREE: ASSESSMENT TASKS
Before you commence this assessment, please read the student declaration on the front page. It is important that you are ready for assessment and understand the assessment process. Please speak with your Trainer if you have any questions.
Formative Assessment Activities
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).
Assessment Activity 1A
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Read the following paragraph. Identify areas where the manager could have taken more effective action to promote emotional wellbeing.
Sarah’s manager noticed she was becoming more irritable in the office, but decided to see if the behaviour went away on its own. After a few weeks, she came to him and said she thought she had stress. Not knowing what the symptoms were, he told her she was probably just tired and to take some holiday time. Soon after that, she went off sick with stress.
Assessment Activity 1B
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
A manager decides the company’s next social trip should be to a pub or bar. List people who this might be inappropriate for.
How may a person’s gender change their needs in the workplace?
Assessment Activity 1C
What professional and personal performance standards apply to you in your role?
Assessment Activity 1D
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Write a stress diary for the previous day. Record stressful periods, the reasons and symptoms you felt. Reflect on why these happened.
Assessment Activity 1E
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Seek formal or informal feedback from a colleague. Explain how you will apply it to your work, giving an example.
Assessment Activity 1F
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Identify an area of need in a current or former organisation that harmed employees’ wellbeing. Explain what the problem was and give a proposal on how to support the employees.
Assessment Activity 2A
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Imagine a scenario where one employee has threatened another in the workplace. How would you plan and prepare for the debriefing?
What other situations may require a debriefing?
Assessment Activity 2B
Write a letter scheduling a debriefing session with a person named John who has experienced an accident in the workplace.
Assessment Activity 2C
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
John has arrived for his debriefing following the accident. Give a question for each of the six stages listed in Chapter 2.3 that will help to open discussion?
What does defusing mean?
Assessment Activity 2D
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Write a series of questions that explore how a person felt during an incident.
What are the benefits of people exploring and acknowledging their concerns?
Assessment Activity 2E
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
During a debriefing, a person jokes about killing themselves. What should you do?
What are indicators of risk of self-harm?
Assessment Activity 2F
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
How may you have to document or report the outcomes of a debriefing?
Write a short email to a manager explaining that an employee will be off work for the next few weeks following an accident. Include all relevant details.
Assessment Activity 2G
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
Lisa witnessed a violent incident in the workplace and is unsure about whether she wants to come back to work in her debriefing. She feels anxious, can’t sleep and experiences flashbacks to the event.
What support could you offer her?
Summative Assessments – Knowledge Activity
The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.
Summative Assessment: Knowledge Activity (Q & A)Answer each question in as much detail as possible, considering your organisational requirements.
What policies relate to debriefing and crisis procedures in your organisation?
Research and explain what your workplace’s dispute resolution policies and procedures are.
What legal and ethical factors may you have to consider?
Explain what techniques you would use in a debriefing session?
What are possible indicators of significant issues in employees?
Explain what the impact of stress and burnout is.
How can employees begin to manage stress?
Give examples of internal or external support options and employee assistance programs.
What should you do if a client has needs you can’t meet during the debriefing?
Give examples of professional boundaries you should respect when debriefing clients.
Summative Assessment: Performance ActivityAnswer the activity in as much detail as possible, considering your organisational requirements.
Provide ongoing support to two different workers to address and monitor stress and emotional wellbeing.
Ensure that you:
Identify issues with emotional wellbeing or stress and explore underlying causes
Provide non-judgemental care for the workers
Meet their needs using a range of appropriate services.
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