BSBXCM501-Lead Communication in the Workplace Analyses – Management Assignment Help

Assignment Task

Task 

Lead communication in the workplace

The purpose of this assessment is to assess the student in the following learning outcomes:
1.1 Analyse internal and external information needs relevant to workplace
1.2 Develop or structure communication protocol(s) to meet organisational information needs and goals
1.3 Identify ways to adapt communication protocols to suit various contexts
1.4 Prepare materials to support and/or implement communication protocols
2.1 Direct others to communicate according to organisational requirements and goals
2.2 Explain complex information to positively influence others
2.3 Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds
2.4 Identify and address any communication challenges to remove barriers to understanding
3.1 Identify and use a variety of communication styles relevant to varying audiences
3.2 Present information in a succinct, clear and persuasive manner
3.3 Evaluate differences in perspective and critically examine outcomes
3.4 Negotiate towards a final outcome with a focus on key outcomes
3.5 Confirm and implement outcomes of negotiation or communication using appropriate methods
4.1 Provide mentoring to others to assist in achieving communication goals
4.2 Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations
4.3 Identify and document areas for improvement in communication for team or organisational practices
4.4 Implement plans to improve communication processes

Assessment Brief & Instructions
This assessment comprises both the knowledge evidence in PART A and the evidence of
“leading communication within a workplace or a simulated workplace” in PART B. You are required to respond to all the knowledge evidence questions (PART A) and as well as complete the Communication Project (PART B).

Part A: Knowledge Evidence
This assessment comprises the knowledge evidence of the unit. You are required to respond to the nine (9) knowledge evidence questions in order to be evaluated for the underpinning knowledge requirements attached to the unit. 

Part B: Diversity Strategy Project
Using the task template provided in this assessment, you are required lead with a Communication Strategy Project (for an enterprise of your choice (within Australia) or use the simulated organisational context of WORLDUCATION.  

You will be working towards performing the following tasks within the simulated work environment or your chosen organisation. If you have chosen your own work environment, you will need to arrange and gather several relevant documents from your workplace to analyse review and modify for the purpose of assessment requirements. Whether you choose your own workplace or the simulated work environment, to demonstrate competency you will need to complete several tasks following the exact structure as mentioned in the project template. 

Part A: Knowledge Evidence
This assessment comprises the knowledge evidence of the unit. You are required to respond to the nine (9) knowledge evidence questions in order to be evaluated for the underpinning knowledge requirements attached to the unit. Use the provided spaces below to respond to each question. You can also find the related learning resources & materials in the subject e-learning page.

Question 1. Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.
Question 2. List four key principles to consider when communicating with people who have special needs or disabilities.
Question 3. Complete the table to describe legislative and organisational requirements relevant to workplace communication. 
Question 4. List four things a mentor should consider/do as they mentor and coach others.
Question 5. List four key principles of cross-cultural communication
Question 6. List four methods of workplace communication
Question 7. Outline any four communication styles using the table below
Question 8. Discuss communication challenges in the workplace. Consider the following in your answer:

• description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)
• at least two techniques that may be used to respond to each of the mentioned challenges.

Question 9. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. 

Part B: Communications Project

Assessment brief
This assessment comprises simulated workplace exercises that are similar to work roles done in real environment. You are required to complete all the tasks as provided in the structure and provide evidence or work completing these tasks.  Using the structure and tasks provided in this assessment, you must work towards leading and managing workplace relationships and implementing diversity at your workplace for

1. An enterprise of your choice (within Australia), or 
2. Use the simulated organisational context of WORLDUCATION

You will be working towards performing the following tasks within the simulated work environment or your chosen organisation. If you have chosen your own work environment, you will need to arrange and gather several relevant documents from your workplace to analyse review and modify for the purpose of assessment requirements. The following performance related tasks will be assessed. 
• collate research on internal and external communication needs
• develop and implement communication protocols in accordance with organisational requirements
• present information in a persuasive and professional manner
• apply negotiation techniques to reach desired outcomes
• address communication challenges for continuous improvement 

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