Assignment Task
Introduction
The personal life process being investigated is how to become a Certified Practising Accountant (CPA). This process was chosen because I am currently undertaking a Bachelor of Commerce majoring in Accounting with an aspiration of becoming a CPA in the future. A CPA is a highly recognised professional who has attained a high level of accounting knowledge, skills and improved employment opportunities. In this report, the process of becoming a CPA will be mapped using a relationship map, a cross-functional map and a flowchart. Process analysis will follow with proposed improvements, performance measurements and a process quality analysis tool. Finally, portions of the process will be identified as being either science or art.
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Figure 1 is a relationship map illustrating the various parts of CPA Australia, the external and internal customer-supplier relationships, inputs and outputs in the CPA process. It displays how a CPA candidate is transformed into an accredited CPA. In this map, there are three suppliers; Australian Accounting Standards Board (AASB), universities and accounting firms & Recognised Employer Partners. Each of these suppliers respectively provide accounting standards, CPA candidates with accounting or other undergraduate degrees and training for the CPA program courses function in CPA Australia. Then the CPA program courses function provides knowledge by conducting online courses to both the work experience and assessment functions. These two functions have been displayed side by side as both functions can occur simultaneously because CPA Australia gives associates (candidates who enrolled in the CPA program) a choice on when to gain relevant work experience. The work experience function provides associates to accounting firms & Recognised Employer Partners (suppliers) which then supply training back to the work experience function. Additionally, both the work experience function and assessment function exchange practical skills and understanding which then leads to the CPA accreditation function. Finally, the CPA accreditation function produces outputs being accredited CPAs and conferences to customers. In a relationship map, a disconnect is an absent connection between two major functions where there are insufficient inputs or outputs flowing in to or out of the functions. In figure 1, three disconnects were found and proposed improvements were implemented with red dotted arrows. The first disconnect is one-way communication between AASB and CPA program courses. A proposed improvement is to implement two-way communication so CPA program courses can request up-todate accounting standards from the AASB. By incorporating newly modified accounting standards into the CPA courses it will ensure accredited CPAs have the latest knowledge. The second disconnect is one-way interaction between universities and CPA program courses. An improvement is to implement two-way communication where CPA program courses provide updated program requirements to universities to ensure universities’ accounting courses sufficiently prepare CPA candidates for the CPA program. The third disconnect is one-way communication between CPA accreditation function and all three customers of the CPA process who are only receiving outputs. To improve this disconnect, twoway communication was established so that these customers can request accredited CPAs and conferences according to their particular industry needs from the CPA accreditation function.
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