BSBMGT617 Develop Business Plan Report Writing – Management Assignment Help

Assignment Task

Task

Assessment Resources:

• Business Monitoring and Evaluation Report Template

Assessment criteria:
Students must complete all of the activities listed and submit:

• Business Monitoring and Evaluation Report.
• Email to the management team.
• Email to the contract cleaner.

Complete the following activities:

For this task, you will now be playing the role of the Operations Manager, not as an independent business consultant as in the previous assessment task.

It is one year since the business plan was implemented and, as the Operations Manager, you are reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and recommending changes to performance indicators as provided.

You have also been asked to provide an overall evaluation of the strengths and weaknesses of the business plan to date (the business plan you developed for Task 1).

Assume that the performance indicators identified in the business plan are as follows:

A 20% increase in total sales revenue.

80% of customers have opted for environmentally friendly cleaning products, despite costing them 10% more.

A gross profit margin of 20%.

Reduction of 50% in debtor days.

10 new commercial customers in the first year of the business plan.

Reduction of 10% of workforce turnover based on employing two full-time permanent cleaners,as well as increasing wages to above award.

Data provided by the accountant for this financial year show the following figures:

Total sales revenue: $450,000
Total cost of sales: $320,000
Debtor days: 30
15 new commercial customers 

The Administration Manager has advised you that at least 10 of the previous residential customers no longer use the company’s services, so while sales revenue has increased, the sales revenue attributable to residential sales has declined.
In addition, follow up emails to the customers who no longer used the services indicated the following responses to the question asked about why they no longer use the services:
Moved interstate: 1
Dissatisfied with the quality of cleaning services provided (not enough attention to detail,cleaner finishing earlier than time paid for): 5
Moved to a competitor as better service and price offered: 4

There has been a 40% increase in general enquiries from potential customers, virtually all of whom have heard about Ozhouse Clean due to the activities implemented in response to the Business Plan.Ozhouse Clean has also been contacted by over a dozen potential new contract cleaners following recommendations by existing staff, mostly due to the wage increase. The family members managing the company are overall satisfied with the changes to the company’smarketing activities, and the way the Operational Plan has been acted on.

1. Review the scenario information. Develop a business monitoring and evaluation report. Use the Business Monitoring and Evaluation Report Template to guide your work.

2. Prepare an email to the management team (your assessor). It should introduce and summarise the contents of the business monitoring and evaluation report.

Carefully read the following:

A review of the business’s performance against the performance indicators included in the business plan identified that a number of residential customers no longer use the services of the business because of lack of satisfaction with the quality of the service provided, specifically the level of cleanliness and attention to detail.

As the Operations Manager, you are investigating this situation in relation to the contract cleaners who were providing the cleaning for the customers who have ceased to use the services of the business.You decide to set up a meeting separately with each of the contractors to investigate the situation and to provide coaching on the expected level of performance. For this assessment task you only need to meet with
one of the cleaners.

Ozhouse Clean has the following expected level of performance in relation to cleaning services:

• All surfaces, including floors, bench tops and shelves cleaned so that they are free of dust and dirt.
• Rubbish bins emptied and cleaned.
• Shower screens and mirrors cleaned so they are free of soap build up and streaks.
• Only cleaning products provided are used.
• All cleaning services must be provided in the allocated time.

These performance standards are included in each person’s contract.

3. Prepare an email to the contract cleaner (your assessor). The objective of the email is to prepare all participants for a meeting. It should advise them that you would like to set up a meeting to discuss identified areas of concern. Identify the date and time of the meeting.

4. Conduct the meeting at the specified time on the specified date with the contract cleaner (your assessor will be playing this person), explaining to them what the problem is, why it is a problem and how it impacts on the business. This meeting should be treated as a coaching session to try and get the staff member to understand the issues and meet the required performance standards.

At the meeting you must:

• Explain the purpose of the meeting
• Explain to the contract cleaner what the problem is.
• Discuss the level of performance expected by the company.
• Demonstrate your interpersonal and communication skills by: 

Keeping your communication clear and simple

– Asking questions to identify reasons for underperformance and to confirm information provided.
– Listening to the contract cleaner and confirming and clarifying information shared
– Discuss and agree on a solution

At the end of the meeting, you must sign the observation checklist and submit to your assessor.

5. Write a report for the management team explaining the issues and the solutions you have identified.You should also identify any changes you consider should be made to the business systems or process as well as to the business plan as applicable.