BSBOPS404 – Implement Customer Service Strategies – Management Assignment Help

Assignment Task

 

Question 1
List 4 customer service principles. For each principle, give a workplace example of how the principle is applied.Customer service principle Example

Question 2
Identify and explain three sources of information techniques for identifying customer needs and reviewing customer satisfaction.
Source of information/technique Explanation

Question 3
Explain 2 ways that organisational structure could affect the delivery of customer service?
Explanation

Question 4
Answer the following questions:
What is a customer service standard and how do they relate to the products and services provided by an organisation? Why are customer service standards important?

Question 5
Identify and explain four common features of customer service best practice models.

Question 6
List 3 customer communication techniques. For each technique, give a workplace example of how it is applied.Customer communication techniques Example

Question 7
List 4 sources of verifiable insights as evidence on customer satisfaction and briefly describe each of them.
Sources of verifiable insights Description